Privacy Policy
Last updated: September 4, 2026
FireForge respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect when you use FireForge, how we use it, when we share it with service providers, how long we keep it, and the choices and rights available to you.
FireForge is a platform for creating, developing, publishing, discovering, and experiencing written and audio fiction and other creative works. Because the platform involves user accounts, creative content, AI-powered tools, publishing features, payments, and communications, we may process different categories of information depending on how you use FireForge.
By using FireForge, you acknowledge the practices described in this Privacy Policy.
What we collect
The information we collect depends on how you use FireForge.
Account information
When you create or maintain a FireForge account, we may collect:
- Email address
- Display name or username
- Password information, stored in hashed form
- Profile photograph, where provided
- Bio and profile information
- Social or external profile links you choose to provide
- Account preferences and settings
- Account status and subscription information
You do not need to provide optional profile information simply to maintain an account.
Your creative work
When you use FireForge to create, store, edit, publish, or export creative works, we process the content you provide, which may include:
- Stories and manuscripts
- Chapters and drafts
- Titles and descriptions
- Characters, notes, outlines, and other writing materials
- Covers and other artwork
- Audio or narration-related content
- Published works
- Comments, reviews, or other content you voluntarily submit
- Files and exports generated through the platform
Your creative content may contain personal information about you or other people. You are responsible for ensuring that you have the necessary rights and permissions to submit content to FireForge.
Usage and technical information
We may automatically collect information about how you use FireForge, including:
- Sign-in and authentication events
- Session information
- Device and browser information
- Operating system
- IP address
- Approximate location derived from IP address
- Pages, features, and tools you interact with
- Dates and times of activity
- Error, diagnostic, and performance information
- Security and fraud-prevention signals
We use this information primarily to operate, secure, troubleshoot, and improve FireForge.
Payments and transactions
If you purchase a subscription, credits, products, or other paid services, payment information is processed by our payment providers. FireForge does not store your full payment-card number or card security code.
Depending on how you access FireForge, payments may be processed by providers such as Paystack, Apple, or Google. These providers may collect and process payment information according to their own privacy policies.
We may receive limited transaction information, such as:
- Payment status
- Transaction reference
- Amount and currency
- Product or subscription purchased
- Payment date
- Refund or chargeback status
Creator and payout information
If FireForge provides creator monetisation, publishing revenue, royalties, or payout functionality, we may collect information necessary to administer those services. This may include payment-account information, tax or business information, payout records, and information required to comply with financial, tax, anti-fraud, or legal obligations.
Where a third-party payment or payout provider handles sensitive financial information, that provider may process the information directly under its own privacy terms.
How we collect information
We collect information through several sources.
Information you provide
You provide information when you:
- Create an account
- Complete your profile
- Write or upload content
- Publish a work
- Generate or upload artwork
- Use AI tools
- Purchase a subscription or credits
- Contact support
- Participate in community features
- Submit feedback, reports, or other communications
Information collected automatically
When you use FireForge, certain technical and usage information may be collected automatically through server logs, cookies, analytics tools, and similar technologies.
Information from service providers
We may receive information from third-party providers that help us process payments, deliver communications, authenticate accounts, prevent fraud, provide AI functionality, or operate other parts of the service.
How we use your information
We use information for legitimate business and service purposes, including to:
Provide FireForge
- Create and manage your account
- Authenticate users
- Save and synchronize your work
- Provide writing, editing, publishing, reading, narration, and other platform features
- Process subscriptions and purchases
- Deliver exports and other requested services
- Provide customer support
Operate and improve the platform
- Understand how FireForge is used
- Diagnose technical problems
- Improve product functionality and user experience
- Develop new features
- Measure performance
- Maintain platform reliability
Protect FireForge and its users
We may process information to:
- Detect and prevent fraud
- Detect abuse and malicious activity
- Enforce our Terms of Service and other policies
- Protect accounts and creative works
- Investigate security incidents
- Prevent unauthorized access
- Maintain audit and security records
Communicate with you
We may use your contact information to send:
- Account and security notifications
- Transactional messages
- Service announcements
- Support communications
- Important policy or terms updates
- Product-related communications
Where required by law, we will obtain your consent before sending marketing communications and provide an appropriate way to opt out.
Meet legal obligations
We may process and retain information when necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Establish, exercise, or defend legal claims
- Maintain required financial and business records
- Prevent or investigate suspected illegal activity
We do not sell your personal information.
How AI features use your information
FireForge provides AI-powered features that may include writing assistance, editorial tools, translation, narration, image generation, and other creative functionality. When you choose to use an AI feature, the information required to perform that feature may be sent to the third-party AI provider responsible for that functionality.
For example:
- Anthropic may process information submitted to FireForge AI editorial or writing tools.
- OpenAI may process content submitted for chapter narration, text-to-speech, translation, or other enabled OpenAI-powered functionality.
- fal.ai may process prompts or related information required to generate AI artwork or covers.
AI processing occurs because you have chosen to use the relevant feature. We do not send your private creative work to an AI provider merely because you have a FireForge account — AI processing occurs when a feature requires it or where otherwise disclosed to you.
Different AI providers may have different data-handling practices and retention policies. FireForge uses these providers as service providers for the functionality they deliver, and their processing may also be governed by their applicable contractual terms and privacy documentation.
For more information about how FireForge's AI features work, see our AI & Content Policy.
Your responsibility when using AI features
You should not submit confidential information, sensitive personal information, or information belonging to another person to an AI feature unless you have the appropriate rights and authorization to do so. You should also review the output of AI-powered features before publishing, distributing, or relying on it.
Sub-processors
FireForge uses third-party providers to operate specific parts of the service. Current categories and providers may include:
| Provider | Purpose |
|---|---|
| Paystack | Payment processing |
| Anthropic | AI editorial and writing features, when enabled |
| OpenAI | Text-to-speech narration, translation, and other enabled AI functionality |
| fal.ai | AI image and cover generation, when enabled |
| Email provider | Transactional and service email delivery |
| Cloud/infrastructure providers | Hosting, storage, security, monitoring, and platform infrastructure |
Our sub-processors may change as FireForge develops. Where appropriate, we may update this section or maintain a separate sub-processor list.
For more information about AI-related processing, see our AI & Content Policy.
Your privacy rights
Depending on where you live and which privacy laws apply to you, you may have rights concerning your personal information. These may include the right to:
- Access personal information we hold about you
- Know what categories of information we collect, how we use it, and who we share it with
- Correct inaccurate personal information
- Delete personal information, subject to applicable exceptions
- Export or obtain a copy of certain personal information
- Object to certain processing
- Restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of the sale or sharing of personal information, where applicable
FireForge does not sell personal information.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act, including rights relating to access, deletion, correction, opting out of sale or sharing, limiting certain uses of sensitive personal information, and non-discrimination for exercising privacy rights.
Individuals protected by the Nigeria Data Protection Act (NDPA) may have rights available under applicable Nigerian data-protection law.
Individuals protected by the GDPR may have additional rights depending on the circumstances and legal basis for processing.
How to exercise your rights
You can manage some information directly through your FireForge account, for example:
- Account → Export Account Data
- Account → Delete My Account
You can also contact us if you want to:
- Request access to your information
- Correct information
- Request deletion
- Exercise another applicable privacy right
- Ask questions about our processing of your information
We may need to verify your identity before completing certain requests. This is intended to prevent unauthorized access to another person's information. We will not discriminate against you for exercising privacy rights available to you under applicable law.
International data transfers
FireForge may use service providers located in countries other than the country where you live. As a result, your information may be processed or stored internationally.
Where applicable law requires safeguards for international transfers of personal information, we will use appropriate legal and contractual mechanisms designed to protect that information.
Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include:
- Authentication and access controls
- Encryption where appropriate
- Secure transmission protocols
- Password hashing
- Monitoring and logging
- Security controls around infrastructure
- Abuse and fraud detection
- Administrative access restrictions
No online service can guarantee absolute security. You are also responsible for protecting your account credentials and notifying us if you believe your account has been compromised.
Retention
We retain personal information for as long as reasonably necessary to provide FireForge, maintain your account, meet legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect the security of the service.
Active accounts
We generally retain account information while your account remains active. Your creative works are retained according to your account and the services you use, including where necessary to provide storage, publishing, synchronization, or other requested functionality.
Deleted accounts
When you delete your account, we will take reasonable steps to delete or anonymize associated personal information, subject to information we are required or permitted to retain. Some information may remain for a limited period in backups, security logs, financial records, dispute records, or other systems where immediate deletion is not technically or legally practical.
Where information is retained for legal, accounting, security, or similar purposes, we restrict its use to those purposes. We may retain anonymized or aggregated information after account deletion where it can no longer reasonably be used to identify you.
Certain financial, tax, accounting, fraud-prevention, or legal records may need to be retained for longer periods, including periods required by applicable law.
Children
FireForge is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
If applicable law in your jurisdiction establishes a higher minimum age for certain forms of processing or requires parental authorization, those requirements will apply.
If you believe a child has provided personal information to FireForge, please contact us.
Your choices and communications
You can control certain aspects of your information through your FireForge account. You may be able to:
- Update your profile
- Change account settings
- Manage notification preferences
- Export your account information
- Delete your account
- Choose whether to use optional AI features
You may unsubscribe from non-essential marketing communications using the unsubscribe mechanism included in the communication.
You will continue to receive essential communications relating to your account, transactions, security, or material changes to the service where necessary.
Changes to this policy
FireForge may update this Privacy Policy as the platform, our services, or applicable privacy requirements change.
When we make changes, we will update the "Last updated" date at the beginning of this policy.
If a change materially affects your rights or how we process your information, we may provide additional notice where required by law.
We encourage you to review this Privacy Policy periodically.
Contact us
If you have questions about this Privacy Policy, your personal information, or how FireForge processes data, please contact us through our Contact page. You may also contact us to exercise a privacy right available to you under applicable law.
Privacy / Data Protection Contact
FireForge
Netgrawl Limited
privacy@netgrawl.com
privacy@fireforge.app
This Privacy Policy is intended to provide a general explanation of FireForge's privacy practices. Additional rights, notices, or disclosures may apply depending on your jurisdiction. Nothing in this Privacy Policy limits any privacy rights that cannot lawfully be waived under applicable law.
Questions about this policy?
Our team is happy to help.